Privacy Policy

This Privacy Policy describes how Nipomo Insulation ("we," "us," or "our"), operating at nipomoinsulation.com, collects, uses, stores, and protects personal information from visitors to our website and individuals who contact us for services. By using our website or submitting a contact form, you agree to the practices described in this policy.

Information We Collect

We collect personal information in two ways: information you give us directly, and information collected automatically when you visit our website.

Information You Provide

When you fill out a contact or estimate request form, call us, or send us an email, we may collect your name, phone number, email address, service address, and a description of what you need. This information is used only to respond to your inquiry and to provide services.

Information Collected Automatically

When you visit our website, certain information is collected automatically. This may include your IP address, browser type, referring URL, pages visited, and time spent on pages. This data is collected through cookies and standard web analytics tools (such as Google Analytics) and is used to understand how visitors use our site so we can improve it.

Cookies and Tracking Technologies

Our website uses cookies - small text files stored on your device - to enable basic site functionality and to support analytics. We may use first-party cookies and third-party cookies placed by analytics providers.

You can configure your browser to refuse all cookies or to alert you when cookies are being sent. Some features of our website may not function properly if cookies are disabled. We do not use cookies to track you across other websites or to serve targeted advertising.

How We Use Your Information

We use the information we collect for the following purposes only:

• To respond to your inquiry or estimate request
• To schedule and perform services at your property
• To communicate with you about your project before, during, and after work is performed
• To send service-related communications (confirmations, follow-ups, invoices)
• To analyze how visitors use our website in order to improve our content and services
• To comply with applicable law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: We may share information with vendors who help us operate our business (for example, our contact form provider or analytics platform). These vendors are only given access to the information they need to perform their specific function, and they are not permitted to use it for other purposes.
• Legal requirements: We may disclose your information if required by law, court order, or to protect the safety of our team or the public.
• Business transfers: If our business is sold or transferred, your information may be transferred as part of that transaction. We will notify you if this occurs.

Data Retention

We retain personal information for as long as is necessary to fulfill the purposes described in this policy - including providing services, maintaining business records, and complying with legal obligations. Contact and estimate inquiry data is typically retained for a period of up to 3 years. Web analytics data may be retained for up to 26 months depending on the platform settings. You may request deletion of your information at any time (see "Your Rights" below).

Your Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information
• Opt out of any marketing communications (if applicable)
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at hi@nipomoinsulation.com. We will respond within 30 days.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Our website uses HTTPS encryption for all data in transit. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites (such as review platforms or mapping services). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit through a link on our website.

Children Under 13

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, contact us at the email below and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after a change is posted constitutes your acceptance of the updated policy.

Contact Us About This Policy

If you have questions or concerns about this Privacy Policy, or would like to exercise your rights regarding your personal information, please reach out: